What payment methods does rye accept?
We accept Paypal, Visa, MasterCard and American Express debit and credit cards.
I need help with my order, what should I do?
Get in touch with us! Drop us an e-mail at firstname.lastname@example.org. We're here from Mon-Fri, 10:00 am-7:00 pm (GMT+8)
We’re happy to answer questions about Orders, Order Modifications, Shipping, Returns, & Cancellations…and pretty much anything else you can throw at us.
What if I need to change or cancel my order?
Don't fret! We process orders quickly so we’ll do our best to help you with any changes or cancellations before we start making moves. You can send an urgent e-mail to email@example.com or get in touch with us on live chat. We're here from Mon-Fri, 10:00 am-7:00 pm (GMT+8)
When will my order ship out?
We take 1-2 business days to pack and ship your full order.
Orders placed before 2:00 pm will ship that evening, order volume permitting. Orders placed after 3:00 pm on Friday—or over the weekend—will ship the following Monday. If you'd like to check on your order status, send us an e-mail at firstname.lastname@example.org.
How long does it take for my order to arrive?
All local orders are shipped via Simply Post Next Day Courier Service —it's free of charge to you—and it takes within 1 business day to arrive. Shipment delay may subject to public holidays and festive peak period.
Does rye ship internationally?
We currently offer worldwide shipping via DHL Express Worldwide.
International shipments may be subject to duties, taxes, handling costs, and other fees; these charges are the responsibility of the recipient and are non-refundable.
International shipping rates
flat rate (SGD)
|zone 1||zone 2||zone 3||zone 4 & 5||zone 6||zone 7||zone 8||zone 9||zone 10|
|1 – 2 days||3 – 4 days||3 – 4 days||3 – 4 days||3 – 4 days||3 – 4 days||3 – 4 days||3 – 4 days||3 – 4 days|
For more information about shipping matters please refer to our Shipping & Returns section.