f.a.q.s

Ordering

What payment methods does rye accept?
We accept Paypal, Visa, MasterCard and American Express debit and credit cards.

I need help with my order, what should I do?
Get in touch with us! Drop us an e-mail at customer.service@r-y-e.co. We're here from Mon-Fri, 10:00 am-7:00 pm (GMT+8) 

We’re happy to answer questions about Orders, Order Modifications, Shipping, Returns, & Cancellations…and pretty much anything else you can throw at us.

What if I need to change or cancel my order?
Don't fret! We process orders quickly so we’ll do our best to help you with any changes or cancellations before we start making moves. You can send an urgent e-mail to customer.service@r-y-e.co or get in touch with us on live chat. We're here from Mon-Fri, 10:00 am-7:00 pm (GMT+8)

 

Shipping

When will my order ship out?
We take 1-2 business days to pack and ship your full order.
Orders placed before 2:00 pm will ship that evening, order volume permitting. Orders placed after 3:00 pm on Friday—or over the weekend—will ship the following Monday. If you'd like to check on your order status, send us an e-mail at customer.service@r-y-e.co


How long does it take for my order to arrive?
All local orders are shipped via Simply Post Next Day Courier Service —it's free of charge to you—and take within 1 business days to arrive. Shipment delay may subject to public holidays and festive peak period. 

 

Does rye ship internationally? 
We currently offer worldwide shipping via DHL Express Worldwide. 
International shipments may be subject to duties, taxes, handling costs, and other fees; these charges are the responsibility of the recipient and are non-refundable. 

International shipping rates 

flat rate (SGD)

zone 1 zone 2 zone 3 zone 4 & 5 zone 6 zone 7 zone 8 zone 9 zone 10
$19 $26 $28 $33 $44 $44 $48 $76 $123
1 – 2 days 3 – 4 days 3 – 4 days 3 – 4 days 3 – 4 days 3 – 4 days 3 – 4 days 3 – 4 days 3 – 4 days
Malaysia Brunei
Hong Kong
Indonesia
Macau
Philippines
Taiwan
Thailand
South Korea
Vietnam
Australia
China
India
Japan
New Zealand
Bangladesh
Bhutan
Cambodia
Cook Islands
Maldives
Mongolia
Myanmar
Nepal
Pakistan
Samao
Sri Lanka
Canada
Mexico
United States
Austria
Belgium
Cyprus
Denmark
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Luxembourg
Monaco
Netherlands
Norway
Poland
Portugal
Romania
Spain
Sweden
Switzerland
United Kingdom
Afghanistan
Albania
Croatia
Iceland
Iran
Israel
Jordan
Kazakhstan
Qatar
Saudi Arabia
South Africa
Syria
Turkey
Ukraine
Yemen
Algeria
Argentina
Bahamas
Brazil
Central Africa
Chile
Colombia
Costa Rica
Cuba
Jamaica
Kenya
Madagascar
Mauritius
Morocco
Nigeria
Russia
Venezuela

  
For more information about shipping matters please refer to our Shipping & Returns section.