f.a.q.s
Ordering
What payment methods does rye accept?
We accept Paypal, Visa, MasterCard and American Express debit and credit cards.
I need help with my order, what should I do?
Get in touch with us! Drop us an e-mail at customer.service@r-y-e.co. We're here from Mon-Fri, 10:00 am-7:00 pm (GMT+8)
We’re happy to answer questions about Orders, Order Modifications, Shipping, Returns, & Cancellations…and pretty much anything else you can throw at us.
What if I need to change or cancel my order?
Don't fret! We process orders quickly so we’ll do our best to help you with any changes or cancellations before we start making moves. You can send an urgent e-mail to customer.service@r-y-e.co or get in touch with us on live chat. We're here from Mon-Fri, 10:00 am-7:00 pm (GMT+8)
Local Delivery
Covid-19 delivery notice
Due to the current Covid-19 safe management measures at workplaces, we are experiencing slightly longer than normal delivery times. Currently, the time taken to receive in-stock items are as follows:
| delivery option | rates | delivery time |
|---|---|---|
| Standard Shipping | Free | orders will arrive within 4-5 business days* |
| Express Shipping | $5 | orders will arrive within 2-3 business days* |
*our business days are from Mondays to Fridays, excluding public holidays in Singapore
If you need your item(s) urgently, feel free to reach out to us at customer.service@r-y-e.co before placing your order to avoid disappointment.
We thank you for your patience and understanding as we work hard to ensure your safety as well as our staff’s.
International Delivery
Does rye ship internationally?
We currently offer worldwide shipping via Qxpress and DHL Express Worldwide.
International shipments may be subject to duties, taxes, handling costs, and other fees; these charges are the responsibility of the recipient and are non-refundable.
International shipping rates
flat rate (SGD)
| zone 1 | zone 2 | zone 3 | zone 4 |
|---|---|---|---|
| Free* | Free* | $26 | $80 |
|
1 – 2 dayssssssss
|
3 – 4 daysssssssss
|
3 – 4 dayssssssss | 3 – 4 dayssssssss |
|
Malaysia |
Australia Hong Kong New Zealand South Korea Japan |
Macau Philippines Taiwan Thailand Vietnam |
Austria Belgium Canada France Germany Greece India Japan Netherlands Norway Spain United States |
*over orders of SGD $150
| zone 5 | zone 6 | zone 7 | zone 8 |
|---|---|---|---|
| $80 | $80 | $76 | $123 |
| 3 – 4 dayssssssss | 3 – 4 daysssssssss | 3 – 4 dayssssssss | 3 – 4 dayssssssss |
|
Bangladesh |
Denmark Finland Ireland Italy Portugal Switzerland United Kingdom |
Afghanistan Albania Croatia Iceland Iran Israel Jordan Kazakhstan Qatar Saudi Arabia South Africa Syria Turkey Ukraine Yemen |
Algeria Argentina Bahamas Brazil Central Africa Chile Colombia Costa Rica Cuba Jamaica Kenya Madagascar Mauritius Morocco Nigeria Russia |
For more information about shipping matters please refer to our Shipping & Returns section.