shipping & returns

Local Delivery (Singapore)

Will I be charged for shipping locally? 
Free delivery within Singapore! All local orders are shipped via Simply Post Next Day Courier Service. 

How do I track my parcel?
All parcels are trackable. We will notify you with the tracking number once the parcel has been arranged. You may wish to follow up with our trusted local courier Simply Post

International Delivery

When will my international order arrive? 
International shipments typically take 3-4 business days to arrive, depending on your location and the speed of customs. Customs duties, and taxes are the responsibility of the customer and are non-refundable.

How do I track my parcel?
All parcels are trackable. Please check with our trusted international courier DHL

How do I return an internationally shipped order?
We cannot provide return shipping labels on international shipments, and therefore international return shipping costs are the customer’s responsibility. We recommend using a service with tracking so we can have eyes on where your returns are. Please drop us an e-mail for more information at customer.service@r-y-e.co

Returns and Exchanges

What is your return policy?
rye accepts return parcels that reach us within 14 days after the original purchase date. We ask that items are returned in its original packaging with the swing tag attached, unworn, unwashed and un-damaged—a quick try-on is cool; a night out with your boo or a long day at work is not cool. 

If your order is damaged upon arrival or otherwise failed to please, reach out to us at customer.service@r-y-e.co. We will gladly accept these items back and work with you on a replacement or another solution. 

How do I return a locally shipped order?
Free return policy is currently unavailable. We recommend using a service with tracking so we can have eyes on where your returns are. Please drop us an e-mail at customer.service@r-y-e.co if you would like to suggest an alternative way to return your item(s). 

How do I make an exchange or refund?
To start a Return or Exchange, pack up the return items with the original invoice and return note tucked inside. On the return note, please select the reason for return and indicate whether you’d prefer a Refund or Exchange. For Exchanges, add which item you’d like to try next. 

Exchanges can only be made for the same style, in a different Colour or Size; be sure to include the exact Colour and Size of the new item on the return note. 

How many times am I allowed for exchanges? 
You are only entitled to a one-time exchange per item. If you are unsure of the size or colour to order, please do not hesitate to reach out to us at customer.service@r-y-e.co.

How long does a refund or exchange take to process?
Refunds or Exchanges will be processed within 3-4 business days after we received the return. Refunds will then take additional 5-10 business days to arrive back to the original payment. Exchanges will be shipped out once we have processed the original return. If you need to expedite your return or exchange process, please reach out to customer.service@r-y-e.co.