shipping & delivery
Local Delivery (Singapore)
Local delivery rates
Currently, the time taken to receive in-stock items are as follows:
*our business days are from Mondays to Fridays, excluding public holidays in Singapore
If you need your item(s) urgently, feel free to reach out to us at customer.service@r-y-e.co before placing your order to avoid disappointment.
| delivery option | rates | delivery time |
|---|---|---|
| Standard Shipping | $5 Free above $55 |
orders will arrive within 4-5 business days* |
| Express Shipping | $10 | orders will arrive within 2-3 business days* |
*our business days are from Mondays to Fridays, excluding public holidays in Singapore
If you need your item(s) urgently, feel free to reach out to us at customer.service@r-y-e.co before placing your order to avoid disappointment.
How do I track my parcel?
International Delivery
Standard international shipping rates
Free standard shipping with min. spending (selected countries only)
flat rate (SGD)
*on orders over SGD $150 for zone 1
*on orders over SGD $250 for zone 2
flat rate (SGD)
| zone 1 | zone 2 | zone 3 | zone 4 |
|---|---|---|---|
| $15/ Free* | $38/ Free* | $28 | $40 |
| 5 – 12 days | 7 – 14 days | 5 – 16 days | 8 – 18 days |
|
Malaysia
|
Australia New Zealand South Korea Japan Hong Kong |
China Indonesia Macau Philippines Taiwan Thailand Vietnam |
Austria Belgium Canada France Germany Greece India Netherlands Norway Spain United States |
*on orders over SGD $150 for zone 1
*on orders over SGD $250 for zone 2
Express international shipping rates
flat rate (SGD)
| zone 1 | zone 2 | zone 3 | zone 4 |
|---|---|---|---|
| $25 | $60 | $45 | $80 |
| 3 – 4 days | 3 – 4 days | 3 – 4 days | 3 – 4 days |
|
Malaysia
|
Australia New Zealand South Korea Japan Hong Kong |
China Indonesia Macau Philippines Taiwan Thailand Vietnam |
Austria Belgium Canada France Germany Greece India Netherlands Norway Spain United States |
| zone 5 | zone 6 | zone 7 | zone 8 |
|---|---|---|---|
| $80 | $80 | $100 | $180 |
| 3 – 4 days | 3 – 4 days | 3 – 4 days | 3 – 4 days |
|
Bangladesh |
Denmark Finland Ireland Italy Portugal Switzerland United Kingdom |
Albania Israel Jordan Qatar Saudi Arabia South Africa Turkey |
Algeria Argentina Bahamas Brazil Central Africa Chile Colombia Costa Rica Cuba Jamaica Kenya Madagascar Mauritius Morocco Nigeria Russia |
When will my international order arrive?
International shipments for express shipping takes typically about 3-4 business days, while standard shipping takes about 5-15 business days to arrive, depending on your location and the speed of customs. Customs duties and taxes are the responsibility of the customer and are non-refundable.
How do I track my parcel?
How do I return an internationally shipped order?
We cannot provide return shipping labels on international shipments, and therefore international return shipping costs are the customer’s responsibility. We recommend using a service with tracking so we can have eyes on where your returns are. Please drop us an e-mail for more information at customer.service@r-y-e.co.
Returns and Exchanges
What is your return policy?
Return parcels are required to reach us within 14 days after the original purchase date. We ask that items are returned in its original packaging with the swing tag attached, unworn, unwashed and undamaged—a quick try-on is cool; a night out with your boo or a long day at work is not cool.
If your order is damaged upon arrival or otherwise failed to please, reach out to us at customer.service@r-y-e.co. We will gladly accept these items back and work with you on a replacement or another solution.
For more details, visit our return policy.
If your order is damaged upon arrival or otherwise failed to please, reach out to us at customer.service@r-y-e.co. We will gladly accept these items back and work with you on a replacement or another solution.
For more details, visit our return policy.